PROBLEMS OF INTERCONNECTIVITY AND FUNCTIONING OF GOVERNMENTAL INFORMATION SYSTEMS IN THE REPUBLIC OF MOLDOVA

SERGHEI OPREA
, Department of Information Technology and Information Management, Academy of Economic Studies of Moldova, Chisinau, Republic of Moldova
ORCID: 0000-0003-3759-8598
Email: opreaserghei@ase.md

DOI: https://doi.org/10.24818/cike2025.71

Pages: 571–583

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Abstract

This paper analyses the complex challenges delaying effective interconnectivity and maximum effectiveness of government information systems within the Republic of Moldova. In spite of enormous national efforts and considerable foreign assistance in direction of digitalization, widespread troubles still hinder full achievement of a citizen-oriented, effective, and transparent digital state. The paper examines the serious technical and data interoperability deficits, including system fragmentation, redundant data, and a serious absence of standardized data streams and quality controls. The article also looks at the policy and legal environment and mention the imperative for wholesale overhauls, in particular to stay up to speed with today’s EU data protection frameworks such as GDPR, and to develop a sound data governance agenda. Organizational and institutional obstacles, such as entrenched silo mentality, resistance to change, and insufficient inter-agency coordination, are identified as central barriers. Concurrently, human capital deficits, such as deficits in public administration key skills and persistent digital literacy deficiency among citizens, accompanied by an endemic dearth of public trust in online government services, are seen as fundamental determinants of adoptions and effectiveness constraints. The article claims that all these systemic problems weaken public service provision and delay Moldova’s integration into the European Union’s digital single market. Based on a critical assessment of recent World Bank, UNDP, OECD, ITU, and European Commission reports, the paper offers a set of recommendations. These entail advocating strategic policy and legal reforms, constructing current technology infrastructures like MConnect and MCloud, constructing institutions’ capacities through a Chief Data Officers’ network and cross-agency collaboration, and institutionalizing specific human capital development and digital inclusion programs.

 

Keywords: Governmental Information Systems, Interoperability, Data Governance

JEL Classification: O33, H83

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